PRIVACY & COOKIE POLICY

Privacy Policy:

Last Updated: 09.06.26

1. Who We Are: We are Moor Taste, operating as an artisan smokery. Our website is www.moortaste.co.uk. For the purposes of data protection laws, we are the "data controller" of your personal information. You can contact us at moortaste@gmail.com or by post at 205 Ridgeway, Plympton, Devon, PL7 2HP.

2. What Information We Collect: When you visit our site, browse our products, or place an order, we may collect the following personal information:

• Contact & Identity Data: Name, billing/delivery addresses, email, and phone number.
• Transaction Data: Details about your orders and payment history.
• Technical Data: IP address, browser type, and how you navigate our website.
• Special Category Data: Allergy or dietary requirement information, which you voluntarily provide to ensure product suitability and safety.

3. How We Collect Data: We collect most of this data directly from you:

• When you create an account, place an order, or subscribe to our newsletter.
• When you fill out contact forms or correspond with us via email.
• Automatically through Cookies and similar tracking technologies.

4. How & Why We Use Your Data: We rely on lawful processing bases (such as fulfilling contracts, your consent, and our legitimate business interests) to use your data for:

• Processing and delivering your smoked orders.
• Managing your customer account and responding to your enquiries.
• Sending you marketing emails (only if you have opted-in).
• Ensuring website security and preventing fraud.

We treat all your personal information as fully confidential. With your consent, we may occasionally send you emails about offers, new products and updates. With in every marketing email, there is an unsubscription link, enabling the subscriber to unsubscribe if they wish.

5. Who We Share Your Data With: We do not sell or rent your personal data to any third parties. However, we may share your data with trusted third parties to operate our business:

• Payment Processors: e.g. Stripe, PayPal, or Shopify to securely process your payments.
• Delivery Partners: e.g. DPD, Royal Mail to deliver your orders.

These third parties are strictly obligated to keep your data confidential and comply with data protection laws. 

6. Data Retention: We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements. For tax purposes, we are legally required to keep basic customer order information for 5 years.

7. Your Rights: Under data protection laws, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete data.
• Erase your personal data (the "right to be forgotten").
• Object to the processing of your data.
• Withdraw consent at any time (e.g., unsubscribe from marketing emails).

To exercise any of these rights, please contact us at moortaste@gmail.com.

8. Changes to This Policy: We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted immediately on this page.

Cookie Policy:

Our website uses cookies in order to provide a good user experience for visitors and enable certain features. A cookie is a small file that is downloaded onto your computer when you visit a website, and allows us to recognise and tailor our site to you. One of the primary purposes is to keep track of what you have in your basket and also to provide a convenience feature to save you time, for example, when you re-enter our store, you will not have to log in each time you visit as it will remember you. Cookies also allow us to collect anonymous traffic data, such as the number of return visitors who use our store.

By continuing to use our website you are giving consent to cookies being used. However, if you prefer, you can reset your browser to notify you when you've received a Cookie or, alternatively, to refuse to accept Cookies. However, it is important to note that you may not be able to use certain features on our site if you choose not to accept Cookies. The use of Cookies is an industry standard and occurs at most major websites. If you would like to delete your cookies, please see your browser's privacy settings.